Maintenance & Housekeeping
The Maintenance and Housekeeping teams are here to maintain College facilities and help our members with any housekeeping and maintenance enquiries. Please note that all maintenance and housekeeping requests should be reported through the forms below. Staff have access to all accommodation and common rooms and carry appropriate College identity cards. Your attendance is not required while repairs and housekeeping are carried out.
Maintenance
For help with doors, cookers, lights, plumbing, etc., please submit a property maintenance request. By making the request yourself, you are giving maintenance permission to enter your accommodation in your absence. All requests are responded to as soon as possible during working hours of Monday – Friday (07:30 until 16:00); outside of these hours contact the Lodge for urgent requests only.
In the case of a genuine emergency, e.g., a flood, loss of power, etc., please contact the lodge (Tel: 01865 274100) who will assist you. On-call Maintenance staff are available 24/7 for emergencies only.
Housekeeping SERVICES
In bedrooms and common areas, Housekeeping will:
- clean the handwash basins;
- vacuum carpets;
- empty and clean the bins in bedrooms;
- change the curtains every 6 months (or when visibly dirty).
In bathrooms, Housekeeping will:
- clean toilets, hand wash basins, showers, high and low surfaces, floors, skirting, walls and doors;
- empty and clean the bins;
- conduct water flushing.
In communal kitchens, Housekeeping will:
- clean cookers, cupboard exteriors, worktops, tables, chairs, sinks, floors and skirting;
- clean fridges and freezers (residents must request this service in advance and empty fridges/freezers prior);
- provide replacement bin bags.
We expect YOU to:
- empty kitchen bins and recycling into the appropriate dustbins;
- maintain a standard of cleanliness in bedrooms, bathrooms and communal areas between housekeeping visits;
- contact Housekeeping via the online housekeeping request form if you DO NOT want your bedroom cleaned.
Thank you for your co-operation.
Housekeeping Schedule
Our College Housekeeping team will be carrying out cleaning in rooms and common areas of our residential buildings as per the schedules below:
unikitout
The College has partnered with UniKitOut, from whom you can order various kitchen, bedding and bathroom packs, as well as other student essentials, to suit your needs. These can be ordered prior to arrival and will be delivered to the College Lodge under your name, ready for when you arrive. You can access UniKitOut via this link – use the code WOLFSON10 to save 10% on your order.
